Is what we say and what we do the same thing? Communicating the Catholic vision is important but actions speak louder than words.

Monsignor Paul Tighe, currently Adjunct Secretary of the Pontifical Council for Culture (and formerly secretary of the Pontifical Council for Social Communications), challenges Catholic health and aged care providers to consider the hidden messages in the way organisations communicate and what they ought to aspire to when they communicate. He discusses the importance of referring to people as people and not as “adjectives,” providing as much freedom as possible to keep their humanity and to always provide excellence in care. In addition to excellent medical care, it is the personal care and attention that people receive that should make Catholic health care different.

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